********** by Showmax

I am a DSTV customer and at some point was subscribed to Showmax. I decided to unsubscribe from Showmax in June 2018. According to Showmax, I had two active subscriptions with them in 2018 under two different email addresses. After I cancelled my subscription with them, there was another subscription active on an email that had a typo and non-existent email domain(gmai).

It was very frustrating as I did not understand why I continued to pay as whenever I logged on to SHowmax, I could not find any active subscription.

Upon speaking to their Online Chatbot today( Tiyisela) I learnt that my subscription was active on another email address which he clearly confirmed that it had a typo.

I asked that he logs a query for a refund as I do not know of this email address and that I never logged on to confirm this subscription. Chatbot agent refused to log this as he said he has already made findings that this was a a user typo.

I feel cheated and ****** as Showmax allowed two email addresses to be active on their side for one DSTV account. Upon cancellation of the legit subscription, I was never informed of the active incorrect email address. I feel I have donated funds to this company and I did not benefit in any way.

I have decided to cancel my DSTV subscription as I could not afford it with this extra Showmax monthly charge.