Respond to customers or be prepared to lose us

Showmax asks us to email them when we have enquiries but they don't respond to emails. They decided to release their new app with bugs, so they should have arranged capacity to handle customer enquiries. I asked how do we now remove items from the "continue watching" list (or even from the My Stuff) I asked why we don't have subtitles for show like "The Office" (It had subtitles on Netflix) Now I'm on my 3rd issue: I watch on the tv,then on my phone when there's load shedding, return to the tv & it does not catch up to the latest episode i'm watching.

*Their agents are chasing clout on the X app instead of learning how the app works so they can be prepared to answer customers, and not use these generic responses which are disrespectful tp paying customers. The big ego is quite evident now from Showmax.