Repeated Double Billing on My Subscription – Unacceptable Service and No Resolution

I am extremely dissatisfied with the service and billing practices of ShowMix.

I am subscribed to a R50 monthly subscription, however, for several months now, my account has been debited twice every month — two separate charges of R50 for the same account. This means I am being overcharged R50 every month, without my consent or authorisation.

This issue has been ongoing, and despite it being a basic billing error, it has not been corrected. A subscription should not be duplicated on one account, and customers should not have to constantly monitor their bank statements to catch repeated mistakes.

This is unacceptable, *********, and extremely frustrating. I am now demanding the following: 1. Immediate investigation and correction of this billing error 2. Full refund of all overcharged amounts (all extra R50 deductions) 3. Written confirmation that my account will only be charged once per month going forward

I trusted this service, but repeated overbilling has completely broken that trust. If this matter is not resolved urgently, I will have no choice but to escalate it further through my bank and consumer protection channels.

I expect a prompt response and a proper resolution.