R99 debit ****** and ********

I decided to cancel my showmax subscription on Friday 17th September 2017. I then received an email from the Showmax team and the subject matter was "Hi Mihlali, your Showmax subscription has been cancelled." The content of the email proceeded to say my subscription would be valid till 11 October 2017 and there after no auto renewal nor billing would take place. So yesterday I decided to go through my bank statements only to realize that Showmax had been continuing to deduct their R99 monthly premiums. I took this up with their team and all they could say was that the email I provided them doesn't prove that I had cancelled my subscription and that they only cancelled it on the side from yesterday after I rendered my complaint. Not only was she response received rude, they told me they can't help me with a refund as the subscription was active on their side. I mean I didn't use their services because to my knowledge the subscription had been cancelled. Instead all I get from them is a lousy automated customer care email asking me to rate the service received from a Karin Kistensamy (one of their agents). Sorry Showmax but your service is very poor. Stop robbing people of their money and own up to your mistake. You are no different to the ******** that take R99 from our accounts hoping it goes unnoticed. No wonder your subscription fee is R99.