Poorest customer service and deducting double on accounts

On saturday the 22nd. My cellphone number is 076*((**** The first deduction of R99 was at 11:00 then i reloaded my cellphone airtime as i had no airtime left after the deduction. So at around 16:00 i reloaded my airtime and then saw an email saying there is a problem with my payment so i logged onto the website yhen another 99rand was deducted so again my airtime was zero. So i first phoned vodacom to check what the problem was. It was confirmed that showmax deducted at 11:00 on the 22nd of july and around 17:00 the same day. My account still showing i have to update payment. Then i chatted with kagiso on the showmax app. He confirmed that one payment was loaded but he couldnt see the other one yet. He also didnt want to refund me. Then i sent an email to support at showmax to say this whole story all over again. But no reply. Again this morning on the 25th of july i sent an email again. Yet no reply. Now i rwceive an email saying that there is a problem with my payment but you guys deducted my account 2 times. I taking this to hello peter