Poor Service - Showmax

I have been with Showmax since approx March 2016. For the most part, the service has been seamless, however when I needed showmax to show compassion and ethics they let me down very badly.

In a nutshell: I moved house at the end of February 2018, and have not accessed any Showmax services since. I, in my humanness, forgot to cancel my debit order so Showmax benefitted from a month's payment without us watching any shows. My TV and DSTV decoder is still not connected in the new house.

Today I contacted DSTV, and they informed me how to cancel my Showmax service, which I then duly did. However that did not help with the 28th February debit, so I engaged Showmax through the online live messaging system. The 1st Agent I spoke to was Ashten (Ashton?), who rudely disconnected the communication after giving me a standard negative company response, even though I hadn't finished the conversation. The 2nd agent, Lerato, was slightly more patient BUT no less helpful. I asked to be put through to a call centre manager, but was told it was not possible.

In short, I would like the R99 for the month of March returned immediately. Yes, I forgot to cancel the debit but Showmax can also show a little decency and leniency. Rigidity doesn't help the situation. Showmax can clearly see I have not accessed their services with ANY devices since well before end of February.

It's either a refund of one month, or I will not use Showmax again when I reconnect my devices.

Please contact me URGENTLY.

Thank you.