Poor service, non response and system not functioning

I've been subscribed through the DSTV all along. On the 15TH of January I paid for the Live package for R225. Before this I was told by Showmax that I had to cancel my initial subscription to which I did.

I paid for the live package which cost R225.00. I realized that the live package only supported the mobile device whilst I needed to watch it on my TV. It said I'm currently on mobile subscription when I tune on my TV. And now it says unsupported mobile device on my smart TV.

On the 15th the same day I REQUESTED that the R225 be refunded. And that my initial account be activated since I wanted to watch via my TV NOT on the mobile device.

The agent at showmax told me via chats that the refund will be processed and paid to my account within 7 days. But that was not the case, no money was paid.

Currently I am unable to watch via showmax since the 15th of January.

I submitted queries via their chats but even their robots are unable to resolve. It’s a frustration, and a waste of my time as I sit and explain the same thing everyday without any resolution.

It’s even worse that Showmax doesn’t respond to my emails sent via *** which I was advised by their agents on the chats.

All I receive from Showmax is only emails telling me to update payment details. All they’re interested in is my money without failure, but no service rendered.

How does one get hold of Showmax??