Poor service

I received a complementary two month subscription to Showmax, expiring on 25 April. On this day I cancelled the subscription by e-mail On the same day my bank account was debited with R99 subscription fee I advised Showmax by e- mail that I do not want to subscribe. Mail was acknowledged. 5Days later I wrote again, mail aknowledged. To check on the process of cancellation I downloaded a few Egoli episodes, which proved that my request had not been attended to I then teceived a mail from Showmax stating that my subscription had not been cancelled, no reason given and that as I subsequently to my request made use of the service it will only be cancelled on 1 June I am not happy with this situation as I did timeously requested a cancellation, I insist on a refund Regs JAJHoffmann