RS
Ruth S

1 reviews | Active since Apr 2014

09 Apr 2016, 14:13

Poor product, customer service and management

I purchased a showmax voucher . firstly I was unable to load it . I was told when my contract expire but according to the system I did not load a voucher We then managed to load the voucher but could not watch anything. .I spoke to KG who was no help at all, then a manager Pieter who promised me a refund. To date no refund or follow up was received.<br> Chatted a again to show max to follow up and Pieter was out of the office for 30 minutes <br> <br> Four times I requested someone contact , different days and no one did. I googled a number but no numbers listed.<br> <br> DO NOT JOIN SHOWMAX THEY A ****. CEO you have Pieter to blame for this. If it was resolved maybe my faith in Showmax would have been restored.

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Replies (1)
Showmax
Showmax's reply09 Apr 2016, 17:20
Official
Hello Ruth1503,

Thanks for bringing this to our attention.

We will investigate this and get back to you.

The ShowMax team