Poor Customer Service - ***** possibly?

Showmax, what a circus. I have paid for a 12 month subscription upfront. Now I have been cut off in month 2 dues to non payment (my debit order was not honoured by my bank). There is no debit order I paid in advance. What a bunch of clowns these people are - online chat is hopeless, either no response or someone with no initiative with stock standard (not helpful) answers. This smacks of ***** frankly! Pay upfront for 12 months (a special), then charge your clients via debit order *******ly. Thumbs down Showmax. Please honour the agreement we have. You could possibly ask for training from Netflix!