Poor customer service and no feedback

Its very disappointing that ever since Showmax did an upgrade we are having issues with the app. I currently cannot access showmax on my tv but im paying every month. We were told that the services will be back in February, then all of a sudden some TVs are no longer supported. What kind of upgrade disadvantages your clients. To make it worse when you contact them on the facebook page they say please inbox your query. Ive done that more than once but till to date i have not received any feedback. You guys are sleeping and its clear that there was not proper thinking behind this upgrade. So many complaints on social media that yourll choose to ignore. I want answers on whats happening. I need to know where i stand as a showmax customer.