Poor customer service

I am experiencing ongoing issues with my Showmax subscription, with frequent double billing and even triple billing in July. Today, on 30 October 2024, I was again double charged. Despite multiple emails and sending my bank statement as requested, the problem remains unresolved. I also visited my bank to cancel the old card linked to the subscription, yet deductions continue. The lack of assistance is frustrating, especially as there is no contact number to reach support directly. At this stage, I would prefer to cancel the subscription entirely, especially as the app no longer works on my TV following a recent update.