Please train your support stuff on products and etiquette

I contacted support on the Live Chat platform inquiring about an episode of a reality show, the agent was Hilton. First thing that the agent said to me was that the show is not on Showmax, a show I had been watching and otherwise would not be asking about.Hilton then just told me to contact DSTV, without even checking he country where I'm watching from.I expected him to know that different countries have different offerings. After telling him that I'm watching from the UK, he asked me if I could see the show in the content. After some time then he confirmed that the show did not have an episode on that particular day. How is he support if he has no idea and gets to be so rude? I then asked to rate the chat, he said I'd get an email, no email came through. I once inquired about another show on email and did not get this arrogance. PS:I do have screenshots of the chat.