Paying but cannot watch

I have been paying for my showmax on my Telkom account since FOREVER. I am STILL PAYING FOR SHOWMAX, but now I cant watch it, because it say I need to "update my subscription". Showmax blames Telkom, and Telkom has absolutely now clue, other than sending me to different departments that all claim that its yet another department that needs to help me. I have been paying FOR MONTHS NOW WITHOUT BEING ABLE TO WATCH SHOWMAX> I have proof that my Telkom is paid up to date, how can Showmax just do NOTHING to help me? I am SO FED UP!!!!!