Pathetic Showmax Service - Unhelpful

I'm a premium dstv client so showmax is free. It's been months on end and no one from showmax has even got back to me. The last comms with them, I had to call them and spent over an hour on call and still nothing was resolved. The consultant told me that Showmax was doing an upgrade so usernames were not working, you would get an invalid username error. So I as a customer couldn't figure out what was going on either. Eventually the consultant said change your username maybe change it to 1 different letter or number. She then went on to say for example if your username is username123 change it to username12. For me it didn't make sense at all but anyway nothing was resolved up until now by showmax their a terrible entity to deal with. They are of no help!