Pathetic Service Ever!

I received an sms on the 22nd March 2022 saying I will get a free 1 month subscription if I reactivate my showmax subscription, I clicked on the link and made the payment, to my surprise my service were deactivated on the 30th April 2022.

I requested for assistance on the showmax chat portal and the consultant by the name of Ramolwetji was the one assisting me but she wasn't keen to assist I ended up requesting for a manager and she then requested for a proof of payment I had to go through my emails...I explained that to her and she closed the chat.

I started a new chat with Ntokozo and requested to chat to Ramolwetji and when Ramolwetji re initiated the chat he/ she just asked if I want to rate the previous chat and closed the chat once again, I have never experienced pathetic service like this. They don't even have a number I can call for customer service.