PATHETIC SERVICE!

Message my wife sent to Showmax in November 2022:- My husband and I are struggling to handle quite a few things on Showmax, so much so, that although you have many good series, the problems which seem to come up are very frustrating and we don’t think we will carry on for too long with Showmax unless you can sort them out to our satisfaction. We watch on our TV by casting on to the TV using Google Chromecast from our iPad and have been doing this for many years now without any trouble at all from you or Netflix. I mention Netflix because we have never had the problems from them as we now have with you. 1. About 2 weeks ago, we started to watch “New Amsterdam” Season 3. We watched Episode 1 one evening and then the next evening, wanting to go to Episode 2, we naturally looked for our “Continue Watching“ where it would normally appear ready for Episode 2 but it did not appear under out “Continue watching” at all, so we had to search again and find Episode 2 as there was no sign of showing us that we were up to Episode 2. And so it went every evening and we had to search every time and keep a note of what Episode we wanted as Showmax seem to have taken this facility away and made it very frustrating. And it went on throughout the whole Season!!! Now we have started watching “This is going to hurt” and exactly the same thing is happening. 2. Being somewhat hard of hearing, we need English subtitles for all programmes. On Netflix, we set this up as the default and we get it on everything we watch automatically. We can even choose the colour and the size of the subtitles and we only have to do it once and it comes up for all programmes. With Showmax, we have to ask for subtitles for each episode and don’t seem to be able to choose sizes or colour etc. Surely you can do better with this. Don’t seem to be able to find anything on your website that would help us with these irritations. Hope you can sort it all out soon. Your very frustrated customer, Joy Blumsohn ***3:986130

Response from Showmax:- Hi Joy,

Thank you for contacting us,

Please provide us with the below details:

Describe the nature of the problem in detail: Troubleshooting steps taken UserID/Showmax e-mail: When did the issue happen (date & time)?: Has the issue happened before?: Are you using any VPN or Proxy service?: Speed test results: ISP IP address Are you experiencing the same issue on other devices?: Are you experiencing the same issue on a different connection?: What is the device’s Model number?: What is the devices Firmware version?: What is the App version installed?: Screenshot of the error message if available:

Kind regards, Showmax support

Response from my wife:- Good day,

With respect, I think that most of the questions you have here are totally irrelevant to my complaint. The issues that we have were all totally explained and they happen every time we go on to Showmax BUT NEVER EVER HAPPEN WITH NETFLIX! Surely I don’t need to tell you exactly at what time they happen. I will just tell you that we cast from an iPad onto our TV and we are using the same equipment that we have been using for years. Most of the problems started about a month ago or maybe a little more and have been explained fully enough in my previous message.

Enough said! Joy Blumsohn

ABSOLUTELY PATHETIC SERVICE!