PATHETIC CUSTOMER SERVICE...STILL WAITING FOR REFUND OF R225 FOR 2 MONTHS

SERVICE IS REALLY PATHETIC. THEY HAVE DEDUCTED R225 FROM MY ACCOUNT ON THE 25TH JANUARY 2024 FOR A PACKAGE THAT WAS MISS LEADING. TRIED LOGGING IN VIA MY TV, BUT COULD'NT VIEW ANYTHING. I THEN CANCELLED MY SUBSCRIPTION THE VERY NEXT DAY. DEALT WITH SOMEONE VIA THEIR CHAT PLATFORM....GAVE THEM ALL THE RELEVANT DETAILS....PROMISED I WILL BE REFUNDED....STILL WAITING. THEN SENT AN EMAIL IN FEBRUARY WITH ALL THE DETAILS....RESENT AGAIN WITH MORE DETAILS THEY REQUIRED....STILL WAITING AGAIN....IT'S NOW 2 MONTHS LATER AND STILL NOTHING!!!!!!!!!!