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VL
Vinolia L

1 reviews | Active since Apr 2019

04 Jul 2025, 14:59

PAID FOR NO SERVICE

If i could do a minus zero i would. Show max debited my account on 2 July and i accidently deleted my profile thinking I'm ending my plan until my next billing date. I expected my subscription to be active until my next billing date cause they already collected funds for the current month. To my surprise no longer have a profile with them and i paid for nothing a whole R99 paid for fun. They are refusing to restore my profile and to refund my funds. I am asking for a refund or a restore and i am getting nothing from them. *** SERVICE-*** I AM VERY ****ED... So must i pay again... Give me my money back because you cant find my profile

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Replies (9)
VL
Vinolia L's update04 Jul 2025, 15:40
Reviewer Update
Telling me to resubscribe and pay again is crazy while you are sitting there with money i paid to you guys and you have no account to allocate it to. Refund me or restore my profile.
Showmax
Showmax's reply04 Jul 2025, 16:04
Official
 Hi Vinolia

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
Showmax: Hello Peter Team 
Showmax
Showmax's reply04 Jul 2025, 17:02
Official
Hi Vinolia 
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Thank you.
Kind regards,Showmax: Hello Peter Team 
VL
Vinolia L's update04 Jul 2025, 17:16
Reviewer Update
You can contact me now, im available
VL
Vinolia L's update04 Jul 2025, 17:26
Reviewer Update
I called the number back that i received the miss call from but no answer. You guys can call me any time, i am available
VL
Vinolia L's update05 Jul 2025, 09:42
Reviewer Update
I am still waiting for you guys to call me back or assist me in any way. My funds back because you received a bank statement that i paid and confirmed it or restore my profile. As i wait. How are you guys going to assist me, you cant just sit there with my funds and not provide a service and or pay me back. I suggested i sign up again and you guys link my already paid funds to my new subscription your guys said i can sign up again but i will have to pay for it you guys cant give me my funds or link it to the new profile. How do you guys assist when you cant even come up with a solution. Give my funds in a form of a voucher than, something what the hell. You are refusing to come up with a solution. How can you not restore my profile when it was there.
VL
Vinolia L's update05 Jul 2025, 10:57
Reviewer Update
So are you guys done trying to get hold of me or was it just a front? I am yet to receive assistance from you guys to have this issue resolved. You stopped responding to my emails and blocked me from posting on your socials, is that the service you provide to your customers. I need someone to call me today and advise how they are going to assist in having this resolved. YOU TOOK MY MONEY AND FAILED TO PROVIDE A SERVICE. MONTH TO MONTH DOES NOT REQUIRE PAYMENT HISTORY.I PAY AND THAN I WATCH... DID I PAY JULY? YES... DID I WATCH? NO... SO REFUND ME MY FUNDS OR RESORE MY PROFILE... IT IS THAT SIMPLE YOU HAVE MY BANK STATEMENT AS PROOF, WHY DID YOU ASK FOR ALL OF THAT KNOWING YOU WONT ASSIST?
VL
Vinolia L's update05 Jul 2025, 10:58
Reviewer Update
WITH A 2.2 RATING ON HELLO PETER, I AM NOT SHOCKED AT ALL BECAUSE YOUR AGENT HAVE ZERO COSTOMER SERVICE SKILLS, ZERO... ARE YOU GUYS SORTING THIS OUT OR NOT
VL
Vinolia L's update07 Jul 2025, 10:19
Reviewer Update
So, showmax concluded by telling me the same thing they have been telling me the whole time. They will not refund my money because i deleted my subscription. My question remains, what are you going to do with the funds because you cant allocate it to a subscription. You just going to keep my money. I paid for a service that you are refusing to provide. ********