CB
Carol B
1 reviews | Active since Aug 2025
07 Aug 2025, 10:59
No subscribtion but they are debiting my account.
I don't know what you guys did, but my account was locked after I wrote my last message and obviously I couldn't reply. I am Carol M that wrote the message on the 1st of August 2025. I am available the whole day today 7 August and tomorrow 8 August. Just to recap on what my request was:
I haven't subscribed with showmax but they have been debiting money from account. Despite of talking to them about this matter, they haven't done anything to fix it. I even told them that I want my money back because I am not on showmax. Infact, I cant even access the account as it is not even linked to my contact details and email. I JUST WANT MY MONEY BACK!
Helpful (0)
Replies (4)0
Replies (4)
Showmax's replyOfficial
07 Aug 2025, 15:39Hi Carol
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
Showmax's reply07 Aug 2025, 15:39
Official
Hi Carol
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
CB
Carol B's updateReviewer Update
07 Aug 2025, 15:54I look forward to your response.
CB
Carol B's update07 Aug 2025, 15:54
Reviewer Update
I look forward to your response.
Showmax's replyOfficial
07 Aug 2025, 20:08 Hi Carol
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Kind regards
Showmax: Hello Peter Team
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Kind regards
Showmax: Hello Peter Team
Showmax's reply07 Aug 2025, 20:08
Official
Hi Carol
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Kind regards
Showmax: Hello Peter Team
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Kind regards
Showmax: Hello Peter Team
CB
Carol B's updateReviewer Update
11 Aug 2025, 12:46I am very frustrated with you guys! Firstly, how can you reach out and call at 8pm at night????? What is that?? I have done everything via email that you have asked from me and yet no one is helping me close this account. Right now, I just called you guys again and the person said there's is nothing that I can do and refer me to DSTV Gezina which they said they are not attached to Showmax. I just want you to know that i will be writing this until someone cancels this account that I did not subcribed to. YOU GUYS ARE ****MERS!
CB
Carol B's update11 Aug 2025, 12:46
Reviewer Update
I am very frustrated with you guys! Firstly, how can you reach out and call at 8pm at night????? What is that?? I have done everything via email that you have asked from me and yet no one is helping me close this account. Right now, I just called you guys again and the person said there's is nothing that I can do and refer me to DSTV Gezina which they said they are not attached to Showmax. I just want you to know that i will be writing this until someone cancels this account that I did not subcribed to. YOU GUYS ARE ****MERS!