New Showmax app & support is broken

I have Showmax, as part of my package for the my Telkom LTE contract. At the start of Feb, my smartTV would not work on the old Showmax app, so I download the new App and I was told that I dont have a subscription plan! I asked Telkom to query it, but they said it must be done from the Showmax side. I reached out to them via there Help email, but no response in a week!

How do I get this corrected?