New Showmax app not working

The new showmax app is completely nonsense. I was advised that my old data would be transferred to the new app, of which never happened. Now when i try and log into the app on my smart tv, I get a message that i need to try again but that's as far as it goes. The old app worked just fine without any issues. I want my money back as this is the second month now that I'm paying for ****ty services not rendered.