JR
Joyce R

1 reviews | Active since Jan 2016

26 Jan 2024, 19:33

new Showmax App

I have learned today that Showmax doesn’t value me as a customer. I mean how do they updraft their app and then tell me that I need buy a new smart to because their app will not work on my tv. Netflix upgraded recently and we never had a problem, it was a smooth transition. But then again we are expecting too much from Multichoice, they are just outdoing themselves in giving trashy services. I stoped DSTV subscription thinking I have better on Showmax but now Multichoice is proving that they are just not for retaining customers. We are not important that’s why their upgrades cut off certain devices that some customers are using because they don’t need us. Imagine cutting off a whole TV and your consultants have the guts to tell me to stream using my phone. I am of no value to you. Bye

0
Replies (2)
Showmax
Showmax's reply27 Jan 2024, 10:10
Official
 Hi  Joyce, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
Showmax: Hello Peter Team 
Showmax
Showmax's reply27 Jan 2024, 10:14
Official
 Hi  Joyce, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
Showmax: Hello Peter Team