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Marlon O

1 reviews | Active since Jun 2019

28 Nov 2023, 11:16

Misleading the people

I am very disappointed in Showmax for misleading the people with their last switchover. First, in October 2023, it was said that the existing subscribers must switch to the new deal and their subscription and package will stay the same, but then in November 2023, after I (and I think many others) have switched, they announced that the package is now split and that you have a TV subscription and a mobile subscription, with no sport on the TV one. By the way, I had to pay again to "Upgrade" and my original payment for Showmax Pro they kept as "credit" for the next pay date. How misleading can you be. That means I paid twice for something I'm not going to use for two months, as I just watch the soccer. How do you enjoy sport on a small mobile device, which means they are forcing the people who can't afford DSTV to get it for the sport. This whole thing was misleading and unfortunately, I will be unsubscribing as soon as my months is done. Is this the only way you want people to get DSTV WHICH IS SO DAMN EXPENSIVE with the only worthwhile thing to watch on there is the sport. No wonder DSTV is struggling, please review your packages (sport included) so the middle class can afford it as well. Most people just have it for the sport anyway. With today's economy in SA, I'm sure you going to lose more and more subscribers, because you can download and stream for much less.

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Replies (1)
Showmax
Showmax's reply06 Dec 2023, 10:27
Official
Hi  Marlon October , 
 
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 
 
Kind regards 
ShowMax - Hello Peter Team