TN
Tarina N
1 reviews | Active since Feb 2019
12 Feb 2025, 09:33
Misleading information
I want to support South African initiatives, but I am disappointed at the misleading information on the Showmax website.
I selected a bundle for R99 that states ALL DEVICES with EPL for mobile are included. I selected my options but was not able to watch EPL. After engaging with an agent and explaining the misguidance, I was told I selected the wrong option. The offer I am referring to (or thought I signed up for) is R140. I could not find this offer online.
I don't mind paying for the service, but I want to get what I signed up for, and the offer should include and exclude what I signed up for.
Helpful (0)
Replies (3)0
Replies (3)
Showmax's replyOfficial
12 Feb 2025, 09:37Hi Tarina
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
Showmax's reply12 Feb 2025, 09:37
Official
Hi Tarina
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regardsShowmax: Hello Peter Team
TN
Tarina N's updateReviewer Update
12 Feb 2025, 09:56Thank you for responding quickly. I appreciate your reaching out to me. My intention with this post is to add emphasis on information, that if it had been provided form the start would have made me signup easier.
The agent did promise that they would have a look at the information given. I will follow up this post with a positive post once I see that they have considered my remark.
Thank you again.
The agent did promise that they would have a look at the information given. I will follow up this post with a positive post once I see that they have considered my remark.
Thank you again.
TN
Tarina N's update12 Feb 2025, 09:56
Reviewer Update
Thank you for responding quickly. I appreciate your reaching out to me. My intention with this post is to add emphasis on information, that if it had been provided form the start would have made me signup easier.
The agent did promise that they would have a look at the information given. I will follow up this post with a positive post once I see that they have considered my remark.
Thank you again.
The agent did promise that they would have a look at the information given. I will follow up this post with a positive post once I see that they have considered my remark.
Thank you again.
Showmax's replyOfficial
12 Feb 2025, 10:03Hi Tarina
Thank you for taking our call. We appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Thank you for taking our call. We appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Showmax's reply12 Feb 2025, 10:03
Official
Hi Tarina
Thank you for taking our call. We appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Thank you for taking our call. We appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.