LM
Lydia M

1 reviews | Active since Jul 2014

05 Mar 2025, 14:42

****MED BY SHOWMAX

I am very sad to have been done wrong by Showmax, I cancelled their service last month, hoping to start this month by using the Capitec discount voucher, did I not find out I am subscribed to a R69.00 mobile only plan!!!

I mean I have no interest in sports whatsoever and yet I am subscribed to a sports plan while I was aware of my cancellation, I even have a screenshot of the confirmation from their app that my services are cancelled

I unfortunately used the voucher received from Capitec app and that too was accepted on their side. I want a refund for that R69.00 deducted from my account and to be placed on the plan I bought the voucher for!

0
Replies (1)
Showmax
Showmax's reply05 Mar 2025, 14:56
Official
Hi Lydia

 We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 
Kind regardsShowmax: Hello Peter Team