Lying about casting

Item: Showmax
Rating: 1
Author: Christa B

I subscribed to the Entertainment (all devices) package instead of the mobile package (which is double the price) so that I can cast it on my smart TV...

Guess what? It says no casting allowed on showmax! After it says on the website I can cast with that package... Now I can't cancel my subscription. What a waste of money!!! I'm furious.

Helpful (0)

Replies (3)

Showmax's replyOfficial

29 Dec 2025, 07:35

Hi Christa Bornman

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
Showmax: Hello Peter Team

Best regards,

Showmax's reply29 Dec 2025, 07:35

Official

Hi Christa Bornman

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
Showmax: Hello Peter Team

Best regards,

Showmax's replyOfficial

29 Dec 2025, 11:17

Hi Christa Bornman
We profoundly apologise for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?Thank you.
Kind regards,Showmax: Hello Peter Team

Best regards,

Showmax's reply29 Dec 2025, 11:17

Official

Best regards,

Christa B's updateReviewer Update

29 Dec 2025, 11:47

Hi,

I don't think you can help me, unless you rewrite the app for me? I tried everything.. But I got the series I subscribed specifically for. Money down the drain either way. 🤷🏻♀️

Thanks anyway!

Have a good day

Christa B's update29 Dec 2025, 11:47

Reviewer Update