Losing valuable content - your entire catalogue expected!

I was keen to access a show made by showmax a few years ago, so I subscribed. Unfortunately they do not have it even though they made it. It is a historical documentary called "Die Afrikaners" and they also cannot tell me why they do not have it. I see they have not much, but where is all the content they have produced over the past 15 years? It's a very disappointing content line up so it deserves no more than 1 star, cancelled my subscription in one week.