It's no one's fault...

Well the promotion I signed up to is coming to an end anyway, but I thought I would share my experience will Showmax billing me through Vodacom.

The long and the short of it is this:

On the 21st of December last year I signed up for a showmax promotion through my vodacom account... I was supposed to get three months free and then be charged R49 for subsequent months until the offer ended.

But lo and behold on the 19th of feb I got an SMS saying I had canceled my subscription and that I would lose access to showmax... oh well easy come easy go ... except on the 24th I get an SMS saying the subscription has been activated... except... no wait... Showmax itself still says I am unsubscribed and won't let me in.... But what's that? Vodacom charged me a R49 a month early for a service I cannot access...

Of course, each party says the other must sort it out when I try to chat with them... I am currently awaiting a call back from Vodacom.... but the lesson I'd like to share is don't trust two large companies to cordinate and not leave you holding the bag when they get it wrong....

Quietly pulling my hair out in annoyance.... so I thought others might like to share in my frustration.