Inconsistent service which just doesn't work a lot of the time

Absolutely horrible and inconsistent service. I have been unable to watch any shows for over 3 days now and have subsequently cancelled my service after logging a support e-mail and receiving zero response. This is not the first time I have had issues with the service, and the support is absolutely useless (if you are lucky enough to get a response). I have never had any issues with Netflix on same device, but Showmax will insist that you spend time checking data speeds, TV firmware etc when the issue is clearly on their side. Showmax should make sure their servers have the capacity to handle the volume of traffic so that customers get the service they are paying for.