Inactive Account-yet Debit Orders still going off

In November last year, you signed up for Showmax, and your account was charged twice on the same day (R39 and R99).After contacting Showmax, an agent promised to escalate the issue and refund the R39 charge.To date no refund wasn't processed, and i decided to cancel my Showmax account. Recently, despite my account being inactive since November 2023, Showmax has attempted to debit R99 from my account multiple times, leading to bank charges due to declined transactions. Upon contacting Showmax again, i was informed that my account is indeed inactive and that Showmax typically doesn't issue refunds unless there's a case of double billing or a similar clear and valid reason. I have also noticed other subscribers facing similar issues with Showmax on Hellopeter.

I have also been informed the following from the agaent;"The card is cancelled on our end, i checked if there's any other account linked to it but there isnt, no debit came through on our end" I sincerely hope that this issues has now been resolved.

Given these circumstances, i am seeking a refund for the double charge and reimbur*****t for the bank charges incurred due to the declined debit orders.