Hellopeter
Share Your Experience
CK
Carina K

1 reviews | Active since Aug 2010

30 Sept 2025, 12:57

Impossible to update payment details

My credit card expired and I tried 10 TIMES to update my payment details. I keep getting a message "error please try again later". It is also impossible to speak to a human being. At this point I just want to cancel my subscription.

0
Replies (5)
Showmax
Showmax's reply30 Sept 2025, 13:45
Official
Hi Carina

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
Showmax: Hello Peter Team 

Best regards,

CK
Carina K's update06 Oct 2025, 11:14
Reviewer Update
They told me to buy a voucher on Prepaid 24. I did so and it comes back with INVALID
A waste of my money!!
Showmax
Showmax's reply09 Oct 2025, 09:07
Official
Hi Carina 

We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Thank you.

Kind regards,
Showmax: Hello Peter Team

Best regards,

CK
Carina K's update28 Oct 2025, 15:00
Reviewer Update
Thanks for the response. I have figured out that the only way to resolve this is to allow my subscription to lapse which happened yesterday. I tried once more to upload my credit card details but still get an error. If you don't need my business/money you don't need it I guess. Good riddance....
Showmax
Showmax's reply29 Oct 2025, 15:21
Official
 Hi carina
 
 Thank you for taking our call and giving us the opportunity to remedy the situation. We appreciate your time and patience, and hope you have a wonderful day. 
 
 Should you require any assistance regarding Showmax, please feel free to reach out to us on the help site via live chat for speedy assistance in resolving any challenges. 
 
 Kind regards
 Showmax: Hello Peter Team

Best regards,