IMPOSSIBLE TO LINK TO DSTV PREMIUM PACKAGE

Notwithstanding a massive advertising campaign in which clients are promised free access to Showmax if they are a Premium Subscriber, I have found it impossible to activate the service. I have telephoned Showmax and was referred to Multichoice. I have telephoned Multichoice and was given a reference number. Nobody ever got back to me. I went on holiday and after my return on 20 November 17, I tried again, and used the reference number that was given to me. Multichoice told me it was a system error at Showmax and I should call them. I called Showmax who said the query was being escalated but to date nobody has reverted to me.