TB
Tanya B

1 reviews | Active since Oct 2024

02 Apr 2025, 18:27

I signed up to showmax to watch a specific series

I signed up to showmax to watch a specific series. I then cancelled my subscription and recieved a confirmation email that it was cancelled. Now nearly a year later i realise they have kept on charging me monthly. They dont have call centre to talk to unless you are signed up through dstv. Only a whatsapp chat where they just tell you they have a no refund policy. Very convenient to ***** money and then have a no refund policy. No escalation process. No number to call. Dishonest company. Will never use their service again.

0
Replies (4)
Showmax
Showmax's reply02 Apr 2025, 20:58
Official
Hi Tanya

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards
Showmax: Hello Peter Team
Showmax
Showmax's reply03 Apr 2025, 14:37
Official
Hi Tanya

We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?Thank you.

Kind regards
Showmax: Hello Peter Team

TB
Tanya B's update03 Apr 2025, 14:57
Reviewer Update
How did you try to contact me? I have no message or missed call. This is just a decoy to look like you are doing something. I had my phone in my hand the whole day and was availible the whole day.
Showmax
Showmax's reply03 Apr 2025, 15:53
Official
Hi Tanya

 Thank you for taking our call and giving us the opportunity to remedy the situaton. We have sent you the reference number through email. We appreciate your time and patience and hope you have a wonderful day further.

 Kind regards
Showmax: Hello Peter Team