I have been using Showmax for over a year now

I have been using Showmax for over a year now. Then about 3 weeks ago I could not access Showmax on my Hisense smart TV. I have tried talking to the agents online to resolve the problem of not accessing Showmax without a clear resolution. I even called DStv and they told me it’s because of the new App and it will work on the 12 February. It hasn’t worked since and I have bumped into someone who works for Showmax at the Mall and she told me that the new Showmax will never work on any Hisense tv. This is very disappointing as the company has not communicated this information to its customers