How do they make money with such useless customer service?

I have Showmax through my DSTV subscription. A few months back (maybe March), Showmax changed to the "New" Showmax. Since then, I have not been able to access Showmax. I tried their online chat, they referred me to my DSTV account. I went to DSTV, it can't be activated they sent me back to Showmax. So I circled for 2 hours until I was dizzy and gave up.

2 weeks ago, I tried calling DSTV. They again put me onto Showmax. There is no number to call, so I was again on the chatbot. They told me they needed to escalate the issue to technical, gave me an incident number, and said they'd get back to me. They gave me an email address (a generic one).

Now, I keep getting emails from their generic mailer, saying "Do you still need our help? If we don't hear from you we will close the case. If you aren't resolved, follow the previous email instructions."

I never received instructions. I rep**** to their email to that effect, and to please resend them. What did I get back? "Do you still need our help? If we don't hear from you we will close the case. If you aren't resolved, follow the previous email instructions."

So their customer service element is useless. I'm sure they don't need my money, I am one in a million customers, so I'll just have to leave it. But between them and DSTV, one wonders how they manage to make money.

My advice: stay away from them.