Highly dissapointed and disgusted!!

I'm honestly very dissapointed. I was incorrectly billed and had requested a refund. I initially spoke with Nomsa and Kegomoditswe on the live chat thingy showmax has and they had stated that my refund had been processed and I will receive it within 14 business day. It's past 14 business days and I am still waiting for my refund! This is really a disgusting way of running a business!! Why are setting an expectation that you as a company can not meet? I'm honestly dissapointed. Please refund my money!!