Have you ever been treated so badly my a service agent? Showmax takes the cup!

I'm highly disappointed by the way that I've been treated by Showmax. You know I have an account and I had an issue as they couldn't debit my account, so I went on their Chat function and an agent advised that I update my details on the account and pay via GooglePay so that I am connected immediately. I comp**** and was charged and reconnected immediately. Perfect, right? Hell no. Then in April they fixed the other account and debitedy account then, they also debited via Google pay. I asked them, they said that it wouldn't happen. Then May and now June. So I reach out to them to correct and be refunded and they say, Oh you have 2 profiles and we harge you twice. Forgetting that the second 1 was as a result of their direction to fix my issue of not being able to watch. Their agent, Paballo refuses to connect me to manager and says its not her fault that I don't understand. 2 accounts will be billed. No talk of, let me see how we can be helpful. She treated me like some nothing. It actually hurt my feelings Now my mission is to take this forward so that people take accountability for the solutions they say they provide especially if those so called solutions cost double what they should.