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Zinhle N

1 reviews | Active since May 2025

09 May 2025, 13:32

Frustrated by DStv’s *********** Support: Showmax Still Not Activated

I am extremely disappointed with the service I have received from DStv regarding my Showmax activation. Despite having paid in full, I am still unable to access Showmax. Over the past several days, I have spoken to at least five different agents, and not one of them seems to know the correct process to resolve my issue. Each interaction has left me more frustrated, as I am simply passed from one agent to another without any real assistance or solution.

The lack of knowledge and support from your team is unacceptable, especially considering that this is a service I am actively paying for. I feel completely defeated by this process and am losing confidence in DStv’s ability to assist its customers with even the most basic requests.

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Replies (2)
Showmax
Showmax's reply09 May 2025, 16:04
Official
  Hi Zinhle

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards
Showmax: Hello Peter Team 
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Zinhle N's update13 May 2025, 13:14
Reviewer Update
I am extremely disappointed with the ongoing issue I have experienced with Showmax. Despite multiple calls to DStv, I was referred to Showmax, only for Showmax to send me back to DStv. This back-and-forth has left my problem unresolved, and it feels as though neither company cares about their clients. I am paying for a service I cannot use, and the lack of accountability is unacceptable. No wonder there is a decline in subscriptions when customers are treated this way10.