1 reviews | Active since May 2016

28 May 2016, 19:10

From FREE TRIAL to paid nightmare

<p>Having converted from the free SHOWMAX trial to a paid service I have experienced nothing but a recurring nightmare.every time I have that precious hour set aside to watch an episode of Downton Abbey, i am faced with a LOG IN nightmare. The message UPGRADE TO WATCH is plastered over everything. Then when I put in my PIN (changed in one of the useless attempts to fix the problem ) the buttons to enter or cancel remain inactive - so it's back in the loop. I have spent around 3 hours sending messages back and forth, switching on and switching off, entering and reentering the same old thing and noting apologies and sorries having been assured that the problem has been resolved, it is'nt. I'm at the end if my tether now ESCALATED to technical whilst the contact person is incapable of advising beyond switch off and on, unplug and rep lug. What a **** this is!!!!! I even downloaded an episode on my iPAD last night.mingot a message that this was successful. And all I get on the iPAD is the circle going round and round and round and round, SHOWMAX earn subs and I get frustrated. What a useless offering</p>

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Replies (1)
Showmax
Showmax's reply28 May 2016, 20:16
Official

Hi Charmaine,

Thanks for bringing this to our attention.

We will investigate this and get back to you by email.

ShowMax Support