Feeling ******

So i was a paying customer and was watching movies and series until my subscription got suspended. I paid up my R39 today (16 November 2023 at 15:32).

I spoke to a consultant and they told me that I've been a free customer. So i asked should i pay another R39? They said yes.

Why do they debit R39 from my account if i am registered as a "Free Customer"?

I need clarity please.

The name of the consultant is Lehlohonolo Mo***eng