JV
JC V

1 reviews | Active since Nov 2012

04 Sept 2017, 11:42

Feeling duped!

I signed up to Showmax on the 1 September 2017. Every where is stated 14 days free trial. Ok, maybe 14 days will be a good amount of time to decide if I want to subscribe. Unfortunately I used the option to debit from my Vodacom account, because I was just checking it out for the first time and was, to be honest, to lazy to get my credit card out. Today I checked my Vodacom account and see that I have already been deducted for a months subscription. Went to the Showmax website to chat to customer service, where I was informed that the Vodacom option does not include the 14 day free trial. Strange that when you click on the pink " 14 day free trial" it takes you to enter sign up details and then directly to payment options, where Vodacom is also a option. Sorry, but I do not like being *******. Already been using another streaming service where you get 30 days free trial and only paid after that free trial. And true to their word was debited to the day after the trial. I want to support local companies and view local content, but not like this. If I knew my first experience was going to be this terrible, I would have never signed up.

0
Replies (3)
Showmax
Showmax's reply05 Sept 2017, 16:07
Official

Hi jc1981

Really sorry that you experienced this.

Please will you private us your details and will gladly give you a call to discuss further.

The Showmax team

Best regards,

JV
JC V's update08 Sept 2017, 12:51
Reviewer Update
Ciska Vorster ***
Showmax
Showmax's reply11 Sept 2017, 12:01
Official

Hi jc1981

Siyethemba has been in contact with you and we believe this matter has now been concluded.

The Showmax team

Best regards,