False advertising coupled with *********** Customer Service Centre. Just horrible

<p>After purchasing a one-month subscription for Showmax, I was deeply disappointed with the service that I received. In the beginning of December 2016, I did some research on showmax and discovered that showmax is supposedly available in a great amount of African and European countries. This, however, is not true as I discovered on my holiday in December. On their FAQ page it is written that show max is available not only in South Africa but in a whole load of African countries along with European and some other countries and as I was to leave for Austria in December I thought it to be a very good idea to purchase a one month subscription and use it while I am overseas. Shortly after arriving in Austria and not having found something I would like to watch on TV I thought it to be a good idea to watch show max but when opening the website I was greeted by a 403 error page that informed me that it was not available in my region which does not correspond with the information supp**** on their website. After having tried to contact them I was told that I would need to have an international account and that I would be billed in dollars however no way on this site did it state that I need an international account to access show max abroad. Having chatted with a call centre representative I received the following information: the international version of show Max has limited shows and Series. I understand this due to some rights issues but there is NO! information regarding any international Accounts wich are necessary to watch schowmax abroad which would cost an additional $7.99. This infuriated but the customer service representative couldn't give a flying toss about my issue and refused to even attempt to even help me by refunding the money or giving me credit on my account or compensating me in some other way. They basically said that as I paid it with a prepaid voucher they would do nothing. Having completed my holiday and then back in South Africa I attempted to contact them again and possibly to get some form of a phone number to talk to someone more senior which was declined as well. Having gone through the same procedure with them about my issues they said they would phone me back which have still not happened and I still have not received an email replying to the one I sent well over a week ago. This is unacceptable, especially how they choose to handle this by simply ignoring everything I have to say to them and defending themselves by quoting further false information from a chat transcript that I had with them in my first encounter with them. </p> <p>If a showmax employee is reading this, please do get in touch with me</p>