Expired Showmax Rights!!!

I had subscribed on Showmax in 2016. After watching all my favorite shows, I unsubscribe and would wait for my favorite shows to be availble on their platform before I subscribed again.

About a few days ago, I subscribed again just to watch Mistresses. A few days later after watching a few episodes, the series was unavailable on their platform.

When I contacted their online customer care, Amanda told me that their rights have expeired and she can not confirm as when they will have the show on their platform again and that they can not refund me the outstanding balance because the service has been used already..... For a few days and not a month.

Surely, in order for them to have rights to any show they have to pay for it to enable their viewers to access it.

Then she said, we always have a "last Chance" banner on a show before it expires - which I didn't see it once.

It is so unfair and so unorganised.

Surely, ur data base should show u which of the viewers is watching which show. A courtesy email about expiring shows in the next 30 days will be thoughtful. The ambush after paying the subscription is so not on!