Exceptional customer service from Azanda Gqoli

I was debited by DSTV for my Showmax subscription for this month. If you have a premium account with DSTV your Showmax subscription should be for free as of this month. I called DSTV and an Agent and her Team Lead both said to me that I must contact Showmax via chat to ask them to no longer charge DSTV for my Showmax subscription then DSTV will stop debiting me for Showmax. I contacted Showmax via chat and I was assisted by Azanda Gqoli. He asked the pertinent questions regarding who debited me and when. He then asked if he could call me to explain more clearly where he thinks the problem came in. He explained that DSTV needs to make the changes on their side as Showmax is added as a VAS to my premium DSTV account because DSTV debits the amount off my bank account. Azanda then offered to make a conference call to a DSTV Agent so that he could explain the problem to them on my behalf to get it sorted. He called and explained the situation and got my query resolved with me on the line. He really went above and beyond when he could have just referred me back to DSTV as it was their query to solve. Thank you so much Azanda Gqoli!!