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Nomalungelo B

1 reviews | Active since Oct 2009

29 Mar 2016, 11:54

dubious billing/suscription practice

I December I signed fpr a free trail for showmax. I released today that I have been billed for use of this service for the past 2 months. this is a dubious and frankly illicit way of getting subcribers who are nonthewiser like me.<br> <br> we were sent tons of mails to sign-up for the free trial but nothing as a reminder to cancel or confirm subscription. which makes me believe this is part of the strategy anyway. I have not been chatting to Theo via the online IM. he confirms that customers are not contacted to cancel but an automatic subscription is loaded.<br> <br> this is not fair or right. customers must not be coerced into buying products and services they do not want. this is why there is a consumer board/commission looking after such matter. this is one that must be brought to their attention at once. and I will do it!

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Replies (1)
Showmax
Showmax's reply29 Mar 2016, 11:57
Official
Hello rodesia,

Thanks for your contacting us.

We will look into this and get back to you.

The ShowMax team