DSTV and Showmax: An Unpleasant Odyssey Through Customer Service

Let me start with some background

Background: Several months ago, I subscribed to Showmax Pro, and when Showmax decided to end Showmax Pro on November 30, 2023, they offered a seemingly attractive deal for transitioning subscribers. The deal included a DSTV Compact bundle, standard Showmax, and one month free for the same price as the Showmax Pro bundle, valid for a 2-year contract. Despite initial optimism, the transition process turned out to be far from smooth.

Original Review: "I was initially pleased with this offer. However, as the deadline approached, things started to deteriorate. Upon inquiring about the deal and engaging in numerous exchanges with support, I finally received the offer via email. The process seemed simple enough: I just needed to add my email address that I used for my Showmax Pro account. I completed this step and was informed that I had to wait 72 hours for the account transition. Three days passed, but there was no progress. Despite more interactions with support, all they did was resend the same email with the deal and ask me to re-enter my email address, with the same promise of a 72-hour wait. This cycle persisted beyond the Showmax Pro cutoff date, leaving me without a subscription. For over a month now, the issue remains unresolved despite continuous back-and-forth with their support team."

Recent Update: "Adding to the frustration, the involvement of DSTV in this transition has been equally troublesome. Their lack of coordination with Showmax has contributed to the ongoing issues, further aggravating my overall experience. Another update as I need to express my utter disappointment and frustration. It's been months now, and still nothing has changed with my situation. At this point, I've literally been rep**** to by bots or people that have one-line scripts, and I've even received emails stating that my case would be closed due to my supposed lack of communication. Recently, I received an email from support notifying me that I have missed out on the deal, even though I app**** for it several times, and they, not me, encountered issues transferring my account. Now, I am being told that I must pay to access their service. The deal I originally app**** for has been arbitrarily revoked, despite my timely application. At this point, I would not recommend DSTV nor Showmax."