DSTV and Showmax activation

This review is aimed at both DSTV and Showmax. I was previously a decoder subscriber with access to both DSTV streaming and Showmax. I have now moved to a DSTV Premium Streaming account, which is meant to include Showmax at no additional cost.

Initially, the Showmax activation link for MyDSTV was not functional. Once that was resolved, I could not activate Showmax. An error message stated that my Showmax account had an existing account with DSTV. The Showmax account shows no active subscription.

DSTV and Showmax, as it stands this amounts to false advertising. We are almost at month end and multiple attempts to contact you telephonically, via email, via online chat and via Facebook messenger continue to prove fruitless. You've repeatedly demonstrated an inability to read what has been communicated, requesting information that has been supp**** previously and then requesting to close calls when you've not responded to them.

You can reference Showmax call reference ***7 for the last set of communication.

Quite simply, sort out your systems and activate the Showmax account on my profile. Your systems are not working and there is absolutely no mechanism for me to address it myself. It's a systems error that your technicians need to resolve. I'd greatly appreciate a level of customer service which includes an update and a timeline to resolve. My next step is to log an official complaint with the Advertising Authority of South Africa, which you leave me no recourse but to do. In a marketing with a dwindling customer base you need to do better!