Dont even have words

Very disappointed in showmax. I requested cancellation of my subscription in September 2023 and are being billed to this day. Last year november, I requested a refund online, one of their consultants convinced me they would refund me within the following 14 days and i have not received my money. This month the 25th they will debit their subscription once again I DONT USE YOUR SERVICE PLEASE PLEASE GUYS CANCEL MY SUBSRIPTION AND REFUND THE MONEY YOU TOOK OUT OF MY ACCOUNT WITHOUT MY PERMISSION.