DO NOT USE THEM!!
I lodged a complaint here on 15 July. I got their stock-standard copy-and-paste response of "We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible."
Over a week later and I have heard nothing from them. So not only do they pretend to care about customer service, they fib about it as well. And I am still getting their twice-weekly email "Do you still need our help"... Bunch of clowns don't know what they are doing.
Well, my next step is taking them (and DSTV) to the Ombud for Consumer Goods and Services. They can't treat "customers" like this. DO NOT USE THEM!
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Replies (2)
Showmax's replyOfficial
23 Jul 2024, 14:31Hi Gary
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
Showmax's reply23 Jul 2024, 14:31
Official
Hi Gary
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Showmax: Hello Peter Team
's updateReviewer Update
23 Jul 2024, 14:54Following the lodging of this complaint, I received a call from Showmax within minutes. A very helpful consultant named Orapile assisted me. He called me back 3 times to investigate what the problem was and revert, and within 30 minutes my problem was resolved and I now have access. Thank you Orapile for your dedication and friendliness to resolve my issue, I am now a happy customer :)
's update23 Jul 2024, 14:54
Reviewer Update
Following the lodging of this complaint, I received a call from Showmax within minutes. A very helpful consultant named Orapile assisted me. He called me back 3 times to investigate what the problem was and revert, and within 30 minutes my problem was resolved and I now have access. Thank you Orapile for your dedication and friendliness to resolve my issue, I am now a happy customer :)